We get it. It happens. Sometimes relationships don't work out. People change, projects change and the digital partner who was previously wonderful mightn't have been able to grow with you.
While we're not in the practice of soliciting new work from others in the industry, we want business leaders to be with the right partner for them. That may or may not be us. Here are the steps we take to find out whether we're the right partner for you.
We want to see New Zealand's visionary business leaders become successful. This includes guiding business owners through the increasingly complex world of digital.
As your requirements changes, you may find your existing partner isn't the right one to take you forward. Let's be clear – we are not the right partner for everyone. But, here are the six steps to find out if we are.
If you're looking to break up with your existing partner, we're not going to jump into bed too quickly. We want to make sure we understand why you want to move on from your existing provider and what you're looking for in a new digital partner.
Through an initial meeting we'd work together to understand you and your business, and whether we are the right fit for you. Putting this initial work into the relationship will ensure that we have the same expectations.
Because you're looking to move on, you're likely wanting things to change or adapt within your digital offering. It's important to understand what the status quo is within your business. Understanding where you are, where you want to go and what you want to change will save time and money over the long term.
Through Roadmapping, we'll audit your current processes and create the digital strategy to help your business succeed. It goes well beyond just what tweaks we're going to make, and includes how we can use digital to help your business be even more successful.
We recommend you avoid burning bridges with your previous partner. It'll be easier for us to work with your existing partner.
We'll get in touch with the existing partner to ensure we are on the same page about what will happen with your data, technology and infrastructure.
Now that we have preloaded the strategy components of the transition and built a solid relationship, we can begin migrating your data, campaigns, brand, website (and anything else required) to our infrastructure.
We'll work with your existing partner and any other SAAS products you might work with to get you set up within our systems.
We are now in place to manage any changes or development required to help your business be successful. Because we have already scoped the necessary changes, we can get started within agreed timeframes.
An important part of a successful relationship is keeping each other informed of what we have planned. Doing so enables us to keep an eye out for things that might help you and make suggestions to how you could achieve your goals faster and more effectively.
We'll also regularly keep in touch to optimise your digital offering and do everything we can to help your business reach success. It's the Hatch way.