When Hatch opened it's doors almost 5 years ago, we entered an industry built on promising the world to clients, but falling down in delivery. Sticking to timelines, keeping to budgets and actually caring about clients all seemed to be optional components of a digital agency's offering.
Early on, I decided what was going to make Hatch different. We were going to start at the beginning; with a core set of values that define how we collaborate with clients.
After countless hours of careful thought, I compiled what have become our guiding principles —
Own your word — at the end of the day, it's the only thing you have. Respect yourself enough to make it mean something.
Be a victor — nobody is perfect. Take mistakes and turn them into wins; excuses never help anyone.
Value your time — it's limited; don't waste it. If you say you are going to do something, then do it and do it well.
For an ideal to become part of a company's culture, it must be shaped, practiced and encouraged from the top-down; nothing is worse than a leader who talks the talk but doesn't walk the walk.
And that's the example I've tried to set when leading the team at Hatch. An example that shows it's not okay to claim to be —
Why does this matter to you?
Starting a new business or making large-scale digital change in an existing business can be a daunting undertaking for even the most experienced leader.
Having a digital partner who over promises and under delivers makes a tough job that much harder.
Visionary business leaders deserve a partner that's committed to guiding them to success. At Hatch we take the time to get to know our partners and where they want to go, then put a plan in place to get you there. There's no smoke and mirrors; just a passionate team of digital experts committed to helping good people do business better.
It's the Hatch way.
Cody Carnachan, Managing Director